Terms & Conditions
1. Agreement to Terms
These Terms & Conditions ("Terms") are a binding agreement between you and Puttr Inc ("Puttr," "we," "us," or "our") governing your use of the Puttr mobile applications, the puttr.co websites, and all related services (together, the "Services"). By creating an account, downloading the app, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
The Services are intended for users who are at least 18 years old. A person under 18 may use the Services only through an account created and supervised by their parent or legal guardian, who accepts these Terms on their behalf and is responsible for their use.
If you offer coaching services on the Puttr coaching marketplace, the Puttr Coach Terms of Service also apply to you and are incorporated into these Terms.
We may update these Terms from time to time. We will update the "Last Updated" date above and, for material changes, give notice in the app or by email. Your continued use of the Services after changes take effect means you accept the updated Terms.
2. The Services
Puttr provides a connected putting platform: a physical console and mat that measure your putts over Bluetooth, mobile apps with games, practice tools, competitions, and analysis, optional paid subscriptions, and a coaching marketplace where you can book putting lessons from independent golf coaches ("Coaches").
We are committed to keeping the Services useful and reliable, and we may change, add to, suspend, or discontinue any part of the Services at any time. Where a change materially affects something you have paid for, Section 6 (subscriptions) and Section 8 (lessons) describe your refund rights.
Purchases of physical products (such as the Puttr console and mat) from our online store are governed by the store's posted shipping, return, and warranty policies in addition to these Terms.
3. Accounts and User Representations
To use most of the Services you must register an account. You agree that: (1) the information you provide is true, accurate, and current, and you will keep it that way; (2) you have the legal capacity to agree to these Terms; (3) you will not access the Services through automated or non-human means; (4) you will not use the Services for any illegal or unauthorized purpose; and (5) you are responsible for all activity under your account and for keeping your login credentials and device secure.
We may reclaim, suspend, or remove a username or display name that is inappropriate, misleading, or infringes someone else's rights.
4. Intellectual Property
The Services, including all software, designs, text, graphics, video, audio, trademarks, and logos (other than User Content as defined in Section 10), are owned by or licensed to Puttr and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your personal, non-commercial use.
You may not copy, modify, distribute, sell, lease, reverse engineer, or extract the source code of any part of the Services, and you may not remove or alter any proprietary notices.
5. Mobile App License and Devices
If you downloaded the app from the Apple App Store or Google Play, your use is also subject to that store's terms, and the store is a third-party beneficiary of this Section with the right to enforce it. You agree to comply with applicable third-party terms (for example, your wireless carrier agreement) when using the app.
You are responsible for any data charges from your mobile provider, including roaming charges, and for your device's battery and security. We recommend against using the app on jailbroken or rooted devices; doing so can compromise security and cause the app to malfunction. Updates may be offered or applied automatically; if you do not accept updates, parts of the Services may stop working.
6. Puttr Pro and Subscriptions
Some features require a paid subscription ("Puttr Pro"). Subscriptions purchased in the app are processed by the Apple App Store or Google Play, renew automatically until canceled, and are canceled through your store account settings, not through Puttr. Store refund policies apply to store purchases. Where a subscription is sold directly by Puttr on the web, the checkout page states the price, billing cycle, and cancellation method, and you authorize recurring charges until you cancel.
Prices may change; changes apply at your next renewal after notice. Sales tax is added where required.
7. Games, Competitions, and Fair Play
The Services include solo and multiplayer games, quests, challenges, leagues, and tournaments, some of which are organized by Puttr and some by participating clubs and venues. Scores and statistics are generated from sensor measurements of real putts. You agree not to manipulate scores, sensors, or gameplay (including simulating putts by any means other than putting), and not to interfere with another player's participation. We may remove scores, disqualify entries, and suspend accounts for violations. Where a competition has its own posted rules, prizes, or entry requirements, those apply in addition to these Terms, and competitions organized by a club or venue are that organizer's responsibility. Competitions are void where prohibited by law.
8. Coaching Marketplace (for Players)
8.1 Puttr's role
The coaching marketplace connects Players with independent Coaches. Puttr is a platform, not a coaching provider. Coaches are independent third parties. They are not employees, agents, partners, or representatives of Puttr, and Puttr does not supervise, direct, or control a Coach's methods or advice. When we describe a Coach as "certified," that means the Coach completed Puttr's onboarding review and platform certification program; it is not an endorsement, guarantee, or warranty of their coaching, and it does not make Puttr a party to the coaching relationship.
8.2 Booking and paying for lessons
When you book a lesson, the price shown at checkout is the total you pay. It consists of the price set by the Coach plus Puttr's platform fee, which varies with your membership status and is included in the displayed price. Payments are processed by Stripe; by paying you also agree to Stripe's applicable terms. Payment is collected when you book. Puttr holds the funds and releases the Coach's share only after the Coach delivers your lesson.
A lesson works like this: you book and pay, you submit a putting session (video and data) for review, and the Coach reviews it and delivers a recorded lesson with notes and, typically, a practice plan, within the turnaround time shown on the Coach's profile.
8.3 Refunds and cancellations for lessons
- Before you submit a session: you may cancel the booking for a full refund.
- Coach misses the deadline: if a Coach does not deliver within their advertised turnaround plus a grace period, the booking is automatically canceled and you receive a full refund.
- After delivery: delivered lessons are generally not refundable, but if a lesson falls materially short of what these Terms and the Coach's profile promised, contact support@puttr.co within 14 days and we will review it in good faith. Refunds granted under this paragraph are at Puttr's reasonable discretion.
Refunds are issued to the original payment method.
8.4 Your data and your Coach
To deliver your lesson, the Coach you book receives access to the session you submit and to your putting data and statistics for the duration of the engagement and a limited period afterward (for example, while an assigned practice plan is active). Coaches are contractually required to use your data only to coach you and to keep it confidential. If you follow a Coach or maintain an ongoing relationship, the access windows shown in the app apply.
8.5 Players under 18
Lessons involve 1:1 video-based interaction. A Player under 18 may book and take lessons only through and under the supervision of a parent or legal guardian, who must make the booking, review communications, and be responsible for the engagement.
8.6 Coaching advice disclaimer and assumption of risk
Coaching content, practice plans, and automated insights (including AI-generated coaching suggestions) are instructional information about golf technique. They are not medical, health, or professional advice. Golf and physical training carry inherent risk of injury. You are responsible for ensuring you are physically able to participate, and you assume the risks of physical activity undertaken in connection with any lesson, drill, game, or practice plan. If you have a medical condition, consult a physician before training.
9. Video and Recording
Parts of the Services record video of you putting (for example, lab sessions and coaching sessions) using your device's camera, and process it to produce analysis, replays, and highlights. You control what you record and submit. Video you submit with a lesson is shared with the Coach you booked as described in Section 8.4. Highlight reels or replays you choose to share are visible to the people you share them with.
10. User Content
"User Content" is anything users post or submit through the Services: putting sessions and videos, feed posts, reviews, comments, and profile information. You retain ownership of your User Content. You grant Puttr a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, adapt (for technical purposes such as transcoding and thumbnails), display, and distribute your User Content as needed to operate, promote, and improve the Services. This license ends when you delete the content or your account, except (1) where the content has been shared with others (for example, a session submitted for a lesson) and (2) for backup and legal-compliance copies retained for a limited period.
You represent that you own or have the rights to your User Content and that it does not violate anyone's rights or any law. We may remove any User Content at our discretion. We are not responsible for User Content, and opinions expressed in it are not ours.
If you send us ideas, suggestions, or feedback, we may use them without restriction or compensation.
11. Reviews
Reviews (including Coach reviews) must reflect your genuine first-hand experience, must not be false or defamatory, and must not be conditioned on incentives. You may not review yourself. We may remove reviews that violate these guidelines. We do not verify or endorse reviews.
12. Prohibited Activities
You may not, among other things: use the Services for anything other than their intended purposes; scrape, harvest, or systematically extract data; frame or mirror the Services; upload malware or interfere with the operation or security of the Services; circumvent access restrictions or fees (including paying a Coach off-platform for a coaching relationship that began on Puttr); impersonate anyone; harass, abuse, or harm another user; use another user's account; use the Services to compete with Puttr; or attempt any of the above.
13. Third-Party Services
The Services depend on third-party services, including payment processing (Stripe), authentication (Google, Apple, Facebook), video infrastructure, app stores, and embedded content (for example, YouTube videos). Their terms and privacy policies govern your use of their services. Links to or embeds from third-party sites are provided for convenience; we are not responsible for third-party content or services. The Services require internet connectivity and a compatible device; we are not responsible for unavailability caused by your connection, carrier, or device.
14. Privacy
Our Privacy Policy describes how we collect and use personal information, and is part of these Terms.
15. Copyright Complaints
If you believe content on the Services infringes your copyright, notify us at support@puttr.co with the information required by the DMCA (identification of the work, the infringing material's location, your contact information, a good-faith statement, a statement of accuracy under penalty of perjury, and your signature). We will respond as the DMCA requires, and we may terminate repeat infringers' accounts.
16. Term and Termination
These Terms apply while you use the Services. You may stop using the Services and delete your account at any time in the app. We may suspend or terminate your access (including blocking devices or IP addresses) at any time for violation of these Terms, risk to other users, legal risk, or discontinuation of the Services. Sections that by their nature should survive termination do (including Sections 4, 8.6, 10, and 17 through 21).
If we terminate your account for cause, you may not create a new account without our permission.
17. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PUTTR DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT SENSOR MEASUREMENTS OR STATISTICS WILL BE ACCURATE, OR THAT COACHING OR PRACTICE WILL PRODUCE ANY PARTICULAR RESULT. PUTTR IS NOT RESPONSIBLE FOR THE CONDUCT, ADVICE, OR CONTENT OF ANY COACH OR OTHER USER. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PUTTR AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING FROM YOUR USE OF THE SERVICES. PUTTR'S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO PUTTR IN THE SIX (6) MONTHS BEFORE THE CLAIM AROSE AND (B) ONE HUNDRED US DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
19. Indemnification
You agree to defend, indemnify, and hold harmless Puttr and its officers, employees, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising out of: (1) your User Content; (2) your use of the Services; (3) your breach of these Terms or your representations in them; (4) your violation of a third party's rights; or (5) harm you cause another user. We may assume the defense of any matter subject to indemnification, and you agree to cooperate.
20. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.
Before filing a claim, you agree to contact us at support@puttr.co and attempt to resolve the dispute informally for 30 days. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Fulton County, Georgia, and you and Puttr each consent to the personal jurisdiction of those courts. Either party may still bring a qualifying claim in small claims court.
21. Miscellaneous
These Terms, together with the Privacy Policy, the Puttr Coach Terms of Service (for Coaches), and any posted policies, are the entire agreement between you and Puttr about the Services. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them. Notices to you may be given in the app or by email to your account address; using the Services means you consent to receive agreements and notices electronically, and electronic signatures and records have the same force as paper ones. Nothing in these Terms creates any third-party beneficiary rights except as stated in Section 5.
22. Contact
Puttr Inc
1007 Mansell Rd Suite A, Roswell, GA 30076
support@puttr.co